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Last Updated: March 20, 2025

This Privacy Policy describes how electroxy (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://electroxy.shop (the “Website”).

1. Information We Collect

We collect several types of information from and about users of our Website, including:

1.1 Personal Information You Provide to Us:

  • Contact Information: When you make a purchase, create an account, sign up for our newsletter, or contact us, we collect your name, email address, billing address, shipping address, and phone number (+17016621102).
  • Payment Information: When you make a purchase, we collect your payment information, such as your credit card number, expiration date, and security code. This information is processed securely by our third-party payment processors (see Section 4 – Third-Party Services). We do *not* store your full credit card details on our servers.
  • Account Information: If you create an account, we collect your username and password.
  • Communication Information: We collect information you provide when you contact us via email (support@electroxy.shop), phone, or through our contact form. This includes the content of your messages.

1.2 Information We Collect Automatically:

  • Device Information: We collect information about the device you use to access our Website, including the device type, operating system, browser type, IP address, and unique device identifiers.
  • Usage Information: We collect information about how you use our Website, including the pages you visit, the products you view, the links you click, your browsing activity, and the date and time of your visits.
  • Location Information: We may collect your approximate location based on your IP address.

1.3 Information from Cookies and Similar Technologies:

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect and track information about your activity on our Website and to improve and personalize your experience. See Section 3 (Cookies and Tracking Technologies) for more details.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide and Maintain the Website: To operate, maintain, and improve our Website and services.
  • Process Transactions: To process your orders, payments, and refunds.
  • Communicate with You: To respond to your inquiries, provide customer support, send order confirmations, updates, and shipping notifications.
  • Send Marketing Communications: To send you newsletters, promotional emails, and other marketing materials (you can opt-out of these communications at any time).
  • Personalize Your Experience: To tailor the content and offers we show you on our Website.
  • Improve Our Services: To analyze how users interact with our Website, identify areas for improvement, and develop new features.
  • Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
  • Prevent Fraud and Abuse: To detect and prevent fraudulent activity, spam, and abuse of our Website.
  • Security. To maintain the integrity and security of the website and the users.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for the following purposes:

  • Essential Cookies: These cookies are necessary for the Website to function properly. They enable you to navigate the Website and use its features, such as accessing secure areas and making purchases.
  • Performance Cookies: These cookies collect information about how you use our Website, such as which pages you visit most often. This information helps us improve the Website’s performance and usability.
  • Functionality Cookies: These cookies allow the Website to remember your choices (such as your username or language preference) and provide enhanced, more personalized features.
  • Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Managing Cookies: You can control and manage cookies in your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, you may not be able to access or use all features of our Website. You can typically find these settings in the “Options” or “Preferences” menu of your browser. To understand these settings, the following links may be helpful, or you can use the “Help” option in your browser for more details:

4. Third-Party Services

We use third-party services to help us operate our Website, process payments, and provide other services. These third-party service providers may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:

  • Payment Processors: We use third-party payment processors (e.g., Stripe, PayPal) to process payments securely. We do not store your full credit card information on our servers.
  • Shipping Providers: We use third-party shipping providers (e.g., USPS, FedEx, UPS) to deliver your orders.
  • Analytics Providers: We use analytics providers (e.g., Google Analytics) to collect and analyze information about how users interact with our Website.
  • Email Marketing Services: We may use email marketing services (e.g., Mailchimp, Klaviyo) to send newsletters and promotional emails.
  • Hosting Provider. To host and maintain the website files and databases.

We encourage you to review the privacy policies of these third-party service providers to understand how they collect, use, and share your information.

5. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

  • With Third-Party Service Providers: As described in Section 4.
  • With Business Partners: We may share your information with business partners who offer products or services that may be of interest to you (with your consent, where required by law).
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.
  • To Protect Our Rights: We may disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • In Connection with a Business Transaction: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction.

6. Your Data Protection Rights (User Rights)

6.1 General Rights

Depending on your location and applicable data protection laws (including GDPR and CCPA, as detailed below), you may have the following rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
  • Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal information, under certain circumstances, including for direct marketing purposes.
  • Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw your consent at any time.
  • Right to not be subject to automated decision making. You have a right to not be subject to decisions made about you that are based only on automated processing.

6.2 GDPR Compliance (For Users in the European Economic Area (EEA))

If you are located in the EEA, the General Data Protection Regulation (GDPR) grants you specific rights regarding your personal data. electroxy complies with the GDPR. We process your personal data based on one or more of the following legal bases:

  • Consent: Where you have given us your explicit consent to process your personal data.
  • Contract Performance: Where processing is necessary for the performance of a contract with you (e.g., processing your order).
  • Legal Obligation: Where processing is necessary to comply with a legal obligation.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

To exercise your GDPR rights, please contact us using the contact information provided below.

6.3 CCPA Compliance (For California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. electroxy complies with the CCPA. These rights include:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting the information, and the categories of third parties with whom we share the information.
  • Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: We do not sell your personal information. However, if we were to do so in the future, you would have the right to opt-out of the sale of your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us using the contact information provided below.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include using industry-standard security protocols (such as SSL/TLS encryption) to protect data transmitted over the internet, as well as implementing physical, electronic, and administrative safeguards. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

8. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, or if you want to make use of any of your data subject rights, please contact us: